Ask These 10 Questions Before You Hire a Hot Tub Mover
Hiring the wrong hot tub mover could void your warranty or cost you thousands in repairs. That’s why asking the right questions upfront matters more than ever. When you have someone move your spa, you're trusting someone with a heavy, fragile, and expensive investment.
You want a mover with real experience, proper equipment, and respect for your property.
In this guide, you’ll get a list of smart questions to ask any company offering
hot tub moving services. Read this before you book, and avoid surprises on moving day.
What Experience Do You Have Moving Hot Tubs?
This is the first and most important question.
A mover might be great with couches or grand pianos but clueless about hot tubs. You want someone with specific experience in spas, swim spas, and saunas. Ask:
- How long have you been moving hot tubs?
- Have you worked on properties with steep slopes, tight gates, or decks?
- Do you also move swim spas or install saunas?
Are You Insured?
If a mover damages your hot tub or injures themselves on your property, who’s liable? A legitimate company should have:
- General liability insurance (to cover property damage)
- Workers' comp insurance (to protect their staff and you)
- Cargo insurance (to protect your spa in transit)
Ask for documentation, not just a “yes.” A professional won’t hesitate to provide proof. According to
the
Georgia Office of Insurance and Safety Fire Commissioner, all businesses operating in Georgia should carry appropriate liability coverage for services offered.
Do You Use Specialized Equipment for Spa Moves?
Moving a hot tub requires more than a pickup and muscle.
Ask about:
- Spa dollies (not basic furniture ones)
- Air sleds
- Straps, ramps, and custom trailers
- Lifting slings for tight access or elevated decks
A company offering
hot tub moving services near Buford should own tools built for weight distribution and surface protection. If they use makeshift gear, walk away.
Can You Provide Local References or Reviews?
Anyone can post five stars online, but local names and numbers tell a deeper story.
Ask for:
- At least three customer names (with permission)
- Photos of recent jobs in your area
- Links to verified review profiles (Google, Facebook, Better Business Bureau)
Tip: Look up their business on the
Georgia Corporations Division to check if they’re even legally registered.
Do You Handle Draining and Electrical Disconnection?
Hot tubs can’t be moved full of water, and disconnecting power must be done safely.
Ask:
- Will you drain the tub and remove water responsibly?
- Will you disconnect the electrical hookup, or do I need an electrician?
- What about reconnecting after the move?
Reminder:
Georgia law requires a licensed electrician for hardwired spa disconnections. Reputable movers will either handle plug-in types or coordinate with an electrician.
Will You Inspect My Yard or Access Points Before Booking?
Hot tubs often can’t go through the same spaces a couch can.
A pro will:
- Walk the route from spa to trailer
- Measure gates, slopes, and steps
- Check overhead wires or tree limbs
- Flag hazards (mud, irrigation pipes, uneven decks)
If they quote you over the phone without seeing your space, they’re guessing.
What Is Included in Your Quote?
Price is important, but clarity is everything.
Ask if the quote includes:
- Travel or fuel fees
- Use of dollies or lifting tools
- Labor for stairs or tight turns
- Time limits
- Setup at the new site
- Cleanup after the move
Get it in writing. Many shady movers give you a “base price” but add fees for everything else.
Do You Offer Hot Tub Disposal or Valet Services?
If you’re replacing your tub, ask if they’ll take the old one. Or, if you're too busy to clean and maintain it after the move, ask about spa valet services.
Examples of helpful extras:
- Responsible hot tub disposal
- Cleaning and refill services
- Seasonal opening and closing
- Filter replacement and water balancing
This can save you time and trips to the pool store.
What Safety Steps Do You Take During the Move?
A dropped spa isn't just expensive. It’s dangerous.
Ask:
- How many crew members do you bring?
- Do they wear gloves, braces, or non-slip shoes?
- How do you protect my lawn, pavers, or steps?
- Do you cover or cushion corners in narrow spaces?
You want movers who protect your property, not just your tub.
What Happens If Something Goes Wrong?
Accidents are rare, but they happen.
Ask:
- Who pays if the spa shell cracks?
- What if the frame is damaged in transit?
- Is there a written policy for claims?
Tip: A company that stumbles over this answer probably doesn’t have one. Professionals will walk you through exactly how they handle damages or delays.
Conclusion
Choosing the right spa mover is about asking smart questions, not just going with the cheapest option. You now know what to ask, what red flags to watch for, and how to separate true pros from the “guy with a truck” crowd. You’ve learned how hot tub moving services should be done safely with the right tools and knowledge.
If you're moving your hot tub in Jefferson, Buford, Gainesville, or anywhere in North or Central Georgia, Platinum Hot Tub Movers is ready to help. We don’t guess. We visit. We measure. We use the right gear and plan the move like it’s our own spa.
Contact us today to book your hot tub move.
